Shipping policy

Shipping costs and delivery times depend on the type of delivery you choose.

Directly from the  TwinleafCare.com
, when choosing your delivery method, you can select your nearest point.Your items will be AVAILABLE FOR 10-20 DAYS their arrival at your home.

EXPRESS DELIVERY

If you need a faster delivery, your best choice is the express service that will deliver your purchases within 7-20 WORKING DAYS at a cost of  6.99 $.Thanks to our tracking system, you can always keep up to date with the status of your order.

If the order is “CONFIRMED,” this means that we are preparing it for shipping.

If the order is marked as “SHIPPED”, please click on the “ID Tracking” search number. You will be redirected to the website of the UPS courier, where you can check the status of your shipment

WHAT ARE ACCESS POINTS?

Access Points are points run by UPS, the courier service we use, where you can PICK UP YOUR PURCHASES or BRING YOUR PACKAGES TO BE RETURNED.Access Points may be located in COURIERS’ OFFICES or AFFILIATED LOCAL BUSINESSES which are subject to checks by UPS.   

HOW DO I CHECK WHETHER OR NOT MY ORDER HAS BEEN SHIPPED?

It’s easy: log in and click on ""My Orders"". This will open your order list. Click on the one you would like to check:If the order is “BEING PROCESSED” this means that we are preparing it for shipment. The time needed to prepare a Standard shipment is around 2-4 working days.If the order is “SHIPPED”, please click on the “ID Tracking” search number. You will be redirected to the website of the courier UPS, where you can check the status of your shipment.If you have any problems with your shipment, you can contact UPS via telephone (check the local number on ups.com)

WHAT HAPPENS IF I AM OUT WHEN THE COURIER ARRIVES?

If you are not at home when the courier needs to deliver your purchase, it will be taken to the nearest UPS Access Point.The courier will leave a card with all of the details of the Access Point. If there are no Access Points within 2 km of the delivery address (if you live in a town) or 7 km (if you live outside a town),  our courier will make two more delivery attempts and then the shipment will be stored for 5 days before it is returned to the sender.The courier will leave a card with all of the details of the Access Point."

REFUND

Thank you for shopping at  TwinleafCare.com.

Our online store offers unique fashion products designed by our independent designers, backed by high-quality materials and reliable production.

Our QA team members inspect each product before packaging to ensure maximum customer satisfaction.If you are not completely satisfied with the purchased item, you can easily return it and get a refund. Please do not hesitate to contact us via larryvanden2bdj207@gmail.com.
we will try our best to meet your requirements.

Return policy-Purchased goods (except swimwear, bags and accessories) can be returned within 15 days from the date of shipment.-Items must be unused, undamaged and original packaging, make sure all items in the packaging are intact! If not, the buyer is responsible for all expenses incurred and no refund will be given.-The buyer is responsible for the return shipping costs.Items that do not meet these standards will not be considered for return.Purchase is not eligible for return-The final product sold does not meet the return conditions.-Swimwear is not eligible for return.-Swimwear can only be returned if there are defective/damaged or wrong items.-After submitting the return request online, you must email us a picture showing the problem/defect.Quick refund: We will refund your original payment method within one week.Reminder: Any address on the package cannot be used as the return address. No refund will be given for packages returned without a return address authorized by the customer service representative.Exchange policy:All exchange requests will be processed as refunds. Cannot redeem at this time. If you want to exchange the goods, you need to return the purchased goods to get a refund and place the order again.cancel the orderIf you cancel within 24 hours of purchase, your order will be refunded in full. If you decide to cancel the order, please submit a help ticket by contacting us. For orders canceled 24 hours after purchase but before shipment, a 15% cancellation fee will be charged. If the order has been shipped, we will not accept order cancellation requests.

How to return:

Step 1: Click the "Track Order" function in the menu at the bottom of our homepage.

Step 2: Enter your email address and order number.

Step3: The specific sequence has a "return" button. You need to click on it to submit a return request, and you will get our authorization via an email with our return address label.contact  TwinleafCare.you have other questions/problems, please feel free to contact us via larryvanden2bdj207@gmail.com